Saturday, July 15, 2017

324. Perverse control

In the absence of trust, in present society, professional practice is widely plagued by perverse, excessive, counter-productive control. Oversight is often necessary, but it has gone too far, become perverse, locking professional workers, including teachers, medical doctors, scientific researchers, etc. into protocols, with the goal of preventing accidents, malpractice, cheating, incompetence, and opportunism.

That has perverse effects of failing to achieve the stated objective of efficiency and quality, and indeed achieving an opposite effect, in high costs, decline of motivation, inevitable loopholes, loss of a sense of own responsibility, strategic conduct ‘to beat the system’, resulting in less quality, and lack of room and incentive for experimentation needed for innovation.

In the business literature there is a stream on ‘communities of practice’. There, it is a received wisdom that professional practice is too rich, i.e. too complex, context-dependent and variable, due to accumulating experience and innovation, to be caught in fixed protocols.

Here I aim to dig a little deeper, using the preceding items in this blog. In those terms, the argument against rigorous, formalized, top-down control is that they entail the pretention that practice can be governed by scripts, while in fact it should be seen more in analogy to narrative. The script constitutes the canon, and remains guiding, but should allow for individual variation in interpretation, depending on context and experience. In other words, work should be conducted according to the spirit, not the letter of a script, taking the script as a platform for deviation even if it looks like deviance.

This does not entail full release of control, but room for deviance, subject to argument and subsequent demonstration of success.

There is nothing new in this. It is found also in legal litigation, where law is to be interpreted with allowance for special circumstances and varying perspectives.

In philosophy one finds it in the practical wisdom, ‘phronesis’, proposed by Aristotle.

Earlier in this blog (item 75) I pleaded for ‘horizontal control’, where vertical, top-down imposition of protocols is replaced by debate and negotiation between controller and controlled, where the latter can bring in experience and evidence of deviations from rules that work. By taking part in this, the controller deepens its insight into what works, and thereby becomes an increasingly attractive partner in debate. The aim also is to reduce controls to a minimum, to reduce costs of control, and to ensure that they are feasible and functional, in line with practice.

This yields a concrete form of the otherwise perhaps remote notion of narrative as opposed to scripts. This also connects with the role of ‘voice’ in relationships, mentioned several times in preceding items in this blog.

So, the excess of top-down control is explained, in part, by a misapprehension of the nature of professional work.

Another part of the explanation is cultural, in an excess of risk avoidance, due to lack of resilience, inability to absorb disappointments, setbacks, to fall and get up to go on. A lack of adaptiveness, to connect with a previous blog: lack of flexibility, robustness. Hence the lack of trust. Trust is giving room for action, and that carries risk. Without risk life is lifeless, society stagnates, without trust.